No voluntary change-of-mind refunds. Missing, faulty or materially misdescribed content remains covered by applicable law.
Our digital-product policy
All products are digital downloads or made-to-order digital designs. We do not offer voluntary returns, exchanges, cancellations or refunds for a change of mind after purchase, except where applicable law gives you a cancellation right or other remedy.
Please read the listing, file formats, compatibility and license before ordering. Nothing here makes refunds impossible in circumstances where the law requires one.
If something is wrong
Contact us if a file is missing, corrupted, materially different from its description, not supplied as agreed, or otherwise fails a legal requirement. Include your order number, a description of the problem and, if useful, a screenshot. Do not send card details or passwords.
Depending on the law and circumstances, you may be entitled to delivery, correction, replacement, a price reduction, cancellation or a refund. We do not make statutory remedies conditional on our discretion or on an arbitrary short reporting deadline.
A duplicate or incorrect charge should also be reported so it can be investigated and corrected.
Cancellation rights for digital delivery
Where EU/EEA or UK consumer cancellation rules apply, an applicable 14-day cancellation right for paid digital content is lost only when the legal conditions for immediate delivery are met. These include your prior express consent to delivery beginning, your acknowledgment of losing that right once delivery begins, and the required confirmation in a form you can keep.
These consents must be obtained before delivery; accepting general terms or simply reading this page is not enough. A download does not remove rights concerning faulty or misdescribed content.
Where Turkish consumer rules apply, immediately supplied intangible digital goods and immediately performed electronic services may fall within the statutory withdrawal exception. The exception must be properly disclosed and does not remove rights relating to defective or nonconforming content.
Made-to-order designs
The fact that a commission is personalized or delivered digitally does not, by itself, remove every cancellation right. The agreed work, delivery stage and law applicable to the order determine whether cancellation rights or required consent apply.
Requesting a remedy
Use Contact Us with your order details. We will explain the next steps and apply the remedy and deadlines required by law. Where EU digital-content rules require a refund, the applicable 14-day refund deadline and original-payment-method rule will be respected, without a refund fee.
For purchases completed through another marketplace, use that order’s support route as well; this policy does not override mandatory rights or the marketplace terms applicable to that transaction.
Nothing in these policies excludes or restricts consumer rights or remedies that cannot lawfully be excluded.